We know the outdoors is calling. That’s why we’re working like dogs to get your Ruffwear gear out the door as soon as possible. We strive to process orders within one to two business days. All delivery dates are estimates and are not guaranteed. Our delivery services are provided by DPD. We don’t deliver on non-business days (including weekends) or holidays.
DELIVERY AND THE CORONAVIRUS
Please note deliveries may be delayed due to the increased demands on our delivery partner. Our carrier DPD are now following a new contactless delivery method to and will no longer ask you to sign handheld units. Instead drivers will sign on your behalf when the parcel is delivered. You can find more information and the latest updates from DPD here.
WHEN WILL MY ORDER BE DESPATCHED?
Orders placed before 2pm. (UK) will leave our warehouse the same business day. Orders placed after 2pm. (UK) will leave the next business day.
We do not process or deliver on weekends or public holidays, and between Christmas and New Year orders may take longer to despatch.
HOW DO I TRACK MY ORDER?
Please contact us with any questions about your order.
DOES RUFFWEAR DELIVER INTERNATIONALLY?
We deliver across Europe, for US delivery visit ruffwear.com
HOW MUCH DOES DELIVERY COST?
Standard delivery in France, Germany, Belgium, Netherlands, Austria and Switzerland is €7.90 and UK Standard delivery is €5. Delivery to these regions is free for orders over €80.
Delivery across the rest of Europe is available for €18. This includes Andorra, Croatia, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemborg, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. Free delivery is not available in these regions.
Please note deliveries to Switzerland may incur additional local charges.
I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?
We strive to despatch our orders as quickly as possible so it may not always be possible before your order arrives. For help please contact our customer services team via firstname.lastname@example.org or call +44(0)1207 291 247 between 8.30am and 5pm GMT Monday to Friday.
You can find more information on returns and exchanges here