Questions about an order? Want to share a funny story with us? Drop us a line below, and we’ll get back to you as soon as we can.
If you have received a Ruffwear item that you suspect has a defect, please let us know by completing the Guarantee Request Form. If you are not 100% satisfied with your purchase and wish to return your order for a full refund, please review our Return Policy.
Our Pack Support team are available Monday - Friday, 8:30 a.m. - 5 p.m. UK time via the contact form above or you can call us on +44 (0)1207 291 247.
In the UK and Europe Ruffwear is supplied by Accapi Group, our exclusive distribution partner. When buying through this website, your payments will be processed by Accapi ltd. When you contact Pack Support you will be speaking to the Accapi team.
You can reach Accapi using the form or number above, or by post to:
Tanfield Lea Business Centre, Stanley
County Durham, DH9 9DB